Refund policy

Returns and Refunds

Broken or Damaged Goods

Claims for any broken or damaged goods must be reported within 24 hours of delivery, either via email or phone. In the event where wine is damaged in transit and a replacement case is to be sent, Frankies Pantry & Cellar will attempt to send the same case wine if the product is still in stock. If the wine is out of stock, a substitute of equal to or greater quality will be provided and the customer will be informed via phone or email.

Quality

If you are not satisfied with the quality of the goods you have received from Frankies Pantry & Cellar, please contact us by email at frankies@alessibeverages.com.au within two weeks of receipt of the goods. We offer a 'no risk tasting' guarantee, so if you’re not happy with any of the wines you have purchased as long as you have given two bottles a try we will send a courier to your door to pick up the remaining bottles and give you a refund on the remainder as long as they are returned in a saleable condition. Frankies Pantry & Cellar takes each return on its merit, so if a customer is continually returning wine, a refund or return will be at the discretion of our Customer Service team. To minimise any problems with reselling returned stock, all stock must be returned within one month of receiving the

Returns

If a wine is to be returned, please contact Frankies Pantry & Cellar and our team will happily walk you through the process. All wine should be returned in its original packaging or packed safely to avoid breakage, and a refund or credit will only be applied once the wine has been received in a saleable condition by Frankies Pantry & Cellar. All returns are subject to couriers being able to pickup from a pickup zones if an item falls into the no return zone we will offers return slips and the wine will need to be taken to your local Australia Post outlet.

Refunds

Any refunds due will be actioned within 30 days after Frankies Pantry & Cellar was notified of the reason.